Our Agreement with You
We know it’s a big deal to get a lawyer, and sometimes a legal case can end up costing you a lot of hard-earned money.
That’s why it’s important that you know from the outset how we work and how we structure our fees. Putting it in writing ensures that you and we are clear about the who, what, when, why, where and how of your case.
At our first meeting, we will discuss our terms of engagement with you and then send you a client services agreement outlining those terms. If you agree to the terms, we can commence working on your case.
While it might seem lengthy and a bit pedantic, it is for your protection, because if you haven’t agreed on how you will be represented, you may never really know where you stand.
Scope of the Legal Work
It is important to have a clear understanding of what you want from your lawyer. By including this in our written agreement we can remove the potential for misunderstanding and ensure that our efforts are directed toward achieving that result.
Before committing to anything, you need to know how you’ll be charged.
Many law firms will charge on a ‘time’ basis for all the work they do, for example they may charge for the time taken to write letters and read and draft documents regardless of how long it takes them.
We use an ‘item’ based fee structure so that for those types of things you pay for the end product regardless of how long it takes us. For that reason our fees are based upon a percentage of the Supreme Court Scale of Fees.
The specific rate will depend upon the nature of the matter and how often we agree to invoice you, or whether we have agreed to take on your case on a “no win no fee” basis.
Our fees are subject to GST.
The Supreme Court Scale of Fees is a schedule of the legal costs that can be recovered by the successful party in a legal action. Usually, there will be a gap between the Scale amounts and what has been charged by a lawyer.
In order to provide you with a cost effective service, in some matters we may engage an experienced Specialist Law Clerk to assist in the day to day conduct of the matter. A Specialist Law Clerk is not a legal practitioner but is a senior clerk with particular experience and training in assisting with legal matters, under the supervision of the lawyer responsible. Their attendances are charged at 80 percent of the Solicitor’s rate.
Disbursements are expenses that we incur or pay on your behalf, which are charged in addition to the fees for our firm’s time, for example:
- Court fees.
- Expert’s fees.
- Courier fees.
- Barrister’s fees.
- Agents’ fees.
- Postage and stationery costs.
We will incur such disbursements as are appropriate and then pass on the cost (including any GST) to you. If you are successful in your case, even though you may recover your legal fees from the other party, you may not recover any of the money you have spent on disbursements.
In some cases where payment for a disbursement is required up-front, for example court fees or expert’s fees, we may ask that you deposit payment into our trust account before we engage those services.
Estimate of our Fees and Expenses
We will do our best to provide you with an accurate estimate of what your legal fees will be, but usually it is difficult to do so as the amount of work required will be affected by factors outside of our control. For example, waiting until an injured client’s condition has stabilised or the conduct of the other side to a dispute or claim.
For that reason, the estimate can only be a guide and as the case proceeds and it becomes clearer how much work is likely to be needed, we will review our estimate. You may at any time request details of your fees to date.
If your case goes to Court and you are successful, you may be entitled to recover a percentage of your costs from the other party or parties. Because of the Scale of Fees, it is only in exceptional circumstances that a Court will order the unsuccessful party to pay all of the costs that we have charged. If you are unsuccessful in a Court action, you may be liable to pay the costs and disbursements of the other party along with our fees. These are all matters that you can discuss with an experienced solicitor at your first interview.
In some circumstances we will ask for money in advance for work yet to be undertaken and/or disbursements yet to be incurred. The funds are deposited into our trust account and are recorded as a credit balance against your name. Whether this will be necessary is something that will be agreed upon with you at the commencement of your case.
Storage of Records
At the end of your case we will maintain only an electronic (scanned) copy of your file. All hard copies of documents will eventually be destroyed. If a hard copy of the file is to be held in storage this will incur a small annual fee.
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Having such a short time frame I was very impressed with the outcome made by [my solicitor]. Excellent and timely manner
Very professional mannerism and overall great outcome was delivered by Websters Lawyers.
West Ryde NSW
Helpful, explained fully, patient, excellent service.
Patient and helpful in explaining the process.
Call Websters Lawyers for a most professional and friendly service. All understanding with [my solicitors] and the reception staff. Thank you so much.
Making my will was effortless on my part, with everything explained clearly. Well done to all.
Great service, professional, explains things clearly, definitely recommend Websters Lawyers.
Patient, professional, good communication about procedures and probable outcomes.
Thank you for all your work over the course of the case. You [both] were always very approachable and I appreciated your understanding and professionalism in all areas.
All in all my experience was great. Thank you for your time and expertise.
My matter was dealt with efficiently and was explained in an understandable language. A pleasant experience.
Practical and very helpful. Reasons and explanations given where needed
I stumbled across Websters in the Yellow Pages and I rang, explained my situation and immediately they took my case on. Greatly appreciate their services.
The service from Websters Lawyers was outstanding. [My solicitor] was caring, had patience and was very professional. Wonderful personality.
[My solicitor] made everything so simple to understand. [The receptionist] was wicked too, would recommend them anytime. Level of entire service was outstanding.
I had dealings with Websters over 20 years ago. They were my first choice when I recently needed legal advice. Both legal and office staff were professional, courteous and accessible at all times. Everything was explained up front in a clear and concise manner. I would not hesitate to recommend their services.
It has truly been a pleasure communicating with you throughout the process. I really appreciate your patient and speedy replies to my questions and requests. You were always able to provide an easily understood response and this helped me deal with the process. Your friendly and positive manner encouraged me to seek your advice.
Battery Hill QLD
[My lawyer's] service was prompt and efficient with all questions explained clearly with all our requests carried out within the laws. Overall service was very satisfactory.
[My lawyer] was excellent.
Excellent service. Professional. Clear advice and instructions. Prompt actions. Overall 10/10!
Overall, I was happy with my outcome and my lawyer, would definitely recommend [my lawyer].
[My solicitor] was excellent at helping us through preparing our wills which were particularly challenging as they involved assets in multiple countries. She was professional and knowledgeable and spent time tailoring the wills to our needs.
[My solicitor] was very helpful, respectful and polite. She made sure I understood the process and documentation of our wills.
Professional. Smooth Transaction.
I found the whole experience from Receptionist to Solicitor excellent. They completely put us at our ease.
This was a new experience for us and didn’t have a clue what to do. [Our solicitor] on our first visit put us at ease, explained what will happen, pointed out there was a strong case. [Our solicitor] was genuine in her approach, kept us well informed, explained actions several times with patience and understanding. Overall very happy with the service we received.
[My lawyer] was very reassuring in her approach to my case. I felt that every possibility in terms of evidence to provide and possible outcomes were explained to me, The result of the case was the best possible outcome I could have expected.
With no previous dealing with the criminal justice system, [our solicitor] gave us excellent advice and guided us through a nightmare to achieve a just and correct outcome. [Our lawyer] was both forthright and compassionate in her handling of our case.
[My lawyer] explained all the legal terms in language I could understand – she was very easy to talk to.
Cameron, Munno Para
I felt confident knowing my matter was in good hands. Very professional!
Shravan, Christie Downs
Initial phone call was fantastic and the role of an executor was fully explained.
Penny, Henley Beach
The service I received was efficient and promptly finalised. The solicitor clearly explained the details and I was happy with how easy it was.
Dale, Fairview Park
[My lawyer] was exactly the lawyer I needed in a serious matter. The outcome was as predicted which was a fantastic result. I received prompt professional and personal service at all times. Capable and supportive in a very stressful period.
Jason, Munno Para West
I had any of my concerns answered to my satisfaction and understanding.
Valda, Ingle Farm
[My lawyer] is an excellent professional lawyer who assisted in achieving a great positive outcome/result. I sincerely thank you and your great staff for your assistance and guidance throughout my claim. Would highly recommend [my lawyer], staff and Websters Lawyers. Kept fully informed and guided, professionally throughout the matter.
Our work was dealt with very efficiently and speedily. Our lawyer was very professional, at the same time as being approachable. Communication was great.
My experience with Websters Lawyers was far beyond what I expected. From the moment I spoke to [my lawyer] she made me feel very comfortable and eased my stress. In my case I had a court appearance the day before we were scheduled to fly to Spain, Considering my first appointment with her was only 2 weeks before the court hearing, she was able to obtain the police statement and thoroughly work on my case within that limited time frame. She was very knowledgeable, understanding and confident which greatly relieved so much pressure from me and my family. At court, she explained everything thoroughly and advised me of all the possible outcomes. Price, service and result, very highly recommended. Thank you Websters Lawyers.
Rafael, Davoren Park
I have high expectations and they were met. Websters service was swift, courteous, professional and met the agreed budget. I will recommend Websters to my family, friends and colleagues. Thank you.
I would recommend Websters Lawyers, especially for [my lawyer's] dedication and exemplary attitude and advice. She is the epitome of a good lawyer. The service was impeccable.
Pamela, West Lakes
[My lawyer] was very professional and I was made comfortable to understand.
I was very pleased with the end result and how well [my lawyer] conducted herself.
Jesse, Morphett Vale
[My lawyer] has been very prompt , reliable and provided a high level of communication.
My experience at Websters was very positive. The stress was taken from me and I could not be happier with the outcome. [My lawyer] at Websters was professional, personable, available and caring. Thank you for making the experience stress free.
Magda, Holden Hill
Found my lawyer upfront and reliable – I would highly recommend Websters Lawyers.
Lee, Evanston Park
Top bunch of solicitors and admin staff. Very friendly and to the point service.
Bradley, Hallett Cove
Websters Lawyers were very professional in their service, I would be happy to recommend them.
Carole, Tea Tree Gully
We would not hesitate in recommending Websters for any legal matter. They are professional and courteous at all times and call back when they say they will.
David and Dianne, Lockleys