Websters Lawyers strives to ensure client confidentiality and privacy, and that personal information is kept safe and used only for its intended purposes. We are bound by and comply with the Privacy Act 1988 (Cth) (‘the Act’), including the Australian Privacy Principles as set out in Schedule 1 of the Act.
Our website www.websterslawyers.com.au does not collect any personal information except the information provided by you on our Contact Us page, and any information provided by you when using our online chat function.
PERSONAL AND CONFIDENTIAL INFORMATION COLLECTED AND USED BY US
Websters Lawyers will collect and use information in accordance with the requirements of the Act and the Australian Privacy Principles. Depending upon how you use our website, (including live chat), we may collect information including, but not limited to:
- Contact details
- Residential and postal addresses
- Financial information
- Medical information
- Government documents (such as birth, marriage and death certificates)
- Assets (such as ownership)
- Family details (such as next of kin, next friend, power of attorney, or litigation guardian)
- Employment details
- Taxation details
- Personal antecedents
- Religious preferences
- Executor details
- Financial institution details
- Any personal information voluntarily provided by you.
HOW WE SECURE PERSONAL AND CONFIDENTIAL INFORMATION
We do not store your personal information on our website. Any personal information that you provide via the website is stored on our secure computer network and is used only for the purposes for which it was provided.
HOW WE USE PERSONAL AND CONFIDENTIAL INFORMATION
There are times when we request, collect and use personal information, including in the following circumstances:
Should you become a client of Websters Lawyers, we will collect personal and confidential information we deem necessary to provide legal assistance. We will collect information which is necessary for:
- Communication with you.
- Providing legal services.
- Seeking authority or consent to use testimonials on our website.
- Provision of newsletters and marketing material.
- Business analysis.
- Record keeping.
With the exception of the testimonials, most of this information is usually collected by means other than our website.
To ensure the accuracy of information held and used, Websters Lawyers must be notified if your personal circumstances change.
To allow us to appropriately address your enquiry, we will collect personal and confidential information to determine if we are able to provide assistance. People making enquiries are under no obligation to provide personal or confidential information.
We may use personal information collected from new enquiries, including social media enquiries, for marketing purposes. This may include, but is not limited to, using email addresses to distribute newsletters and occasionally other marketing materials.
If an individual or corporation provides personal or confidential information voluntarily, the person or corporation consents to Websters Lawyers using this information in accordance with this policy. Websters Lawyers will retain personal and confidential information provided during a new enquiry in the event that future assistance may be required.
Websters Lawyers will collect information from our website for statistical purposes. This information is not able to be matched to specific website users.
Websters Lawyers may disclose personal and confidential information to employees and agents of Websters Lawyers, corporations, entities or individuals who assist in the provision of our services (including, but not limited to Counsel, Courts, Tribunals, IT providers, Cloud servers, security providers, data storage providers, debt collectors and business analysts)
There may be times when an order of a court compels Websters Lawyers to release personal or confidential information.
STORAGE OF RECORDS
Upon the finalisation of a matter, we will securely store all relevant files for a period of seven years.
ACCESS TO PERSONAL INFORMATION
Subject to the exceptions contained in the Act, if you require access to the information held by Websters Lawyers, we will require requests to be forwarded in writing with a certified copy of your identification. Websters Lawyers reserves the right to charge the reasonable cost of the provision of the requested information. The cost of such will be provided upon the formal request being received by us and prior to the collection of the requested information, documents or material.
Any complaints regarding this policy should be made in writing to the Office Manager , Websters Lawyers, 253-257 Sturt Street, Adelaide 5001. In the event that we are unable to assist with the complaint, you can contact the Office of the Australian Information Consumer at the following website: https://www.oaic.gov.au/
VARIATION OF POLICY
We reserve the right to vary the contents of this policy from time to time.
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Having such a short time frame I was very impressed with the outcome made by [my solicitor]. Excellent and timely manner
Very professional mannerism and overall great outcome was delivered by Websters Lawyers.
West Ryde NSW
Helpful, explained fully, patient, excellent service.
Patient and helpful in explaining the process.
Call Websters Lawyers for a most professional and friendly service. All understanding with [my solicitors] and the reception staff. Thank you so much.
Making my will was effortless on my part, with everything explained clearly. Well done to all.
Great service, professional, explains things clearly, definitely recommend Websters Lawyers.
Patient, professional, good communication about procedures and probable outcomes.
Thank you for all your work over the course of the case. You [both] were always very approachable and I appreciated your understanding and professionalism in all areas.
All in all my experience was great. Thank you for your time and expertise.
My matter was dealt with efficiently and was explained in an understandable language. A pleasant experience.
Practical and very helpful. Reasons and explanations given where needed
I stumbled across Websters in the Yellow Pages and I rang, explained my situation and immediately they took my case on. Greatly appreciate their services.
The service from Websters Lawyers was outstanding. [My solicitor] was caring, had patience and was very professional. Wonderful personality.
[My solicitor] made everything so simple to understand. [The receptionist] was wicked too, would recommend them anytime. Level of entire service was outstanding.
I had dealings with Websters over 20 years ago. They were my first choice when I recently needed legal advice. Both legal and office staff were professional, courteous and accessible at all times. Everything was explained up front in a clear and concise manner. I would not hesitate to recommend their services.
It has truly been a pleasure communicating with you throughout the process. I really appreciate your patient and speedy replies to my questions and requests. You were always able to provide an easily understood response and this helped me deal with the process. Your friendly and positive manner encouraged me to seek your advice.
Battery Hill QLD
[My lawyer's] service was prompt and efficient with all questions explained clearly with all our requests carried out within the laws. Overall service was very satisfactory.
[My lawyer] was excellent.
Excellent service. Professional. Clear advice and instructions. Prompt actions. Overall 10/10!
Overall, I was happy with my outcome and my lawyer, would definitely recommend [my lawyer].
[My solicitor] was excellent at helping us through preparing our wills which were particularly challenging as they involved assets in multiple countries. She was professional and knowledgeable and spent time tailoring the wills to our needs.
[My solicitor] was very helpful, respectful and polite. She made sure I understood the process and documentation of our wills.
Professional. Smooth Transaction.
I found the whole experience from Receptionist to Solicitor excellent. They completely put us at our ease.
This was a new experience for us and didn’t have a clue what to do. [Our solicitor] on our first visit put us at ease, explained what will happen, pointed out there was a strong case. [Our solicitor] was genuine in her approach, kept us well informed, explained actions several times with patience and understanding. Overall very happy with the service we received.
[My lawyer] was very reassuring in her approach to my case. I felt that every possibility in terms of evidence to provide and possible outcomes were explained to me, The result of the case was the best possible outcome I could have expected.
With no previous dealing with the criminal justice system, [our solicitor] gave us excellent advice and guided us through a nightmare to achieve a just and correct outcome. [Our lawyer] was both forthright and compassionate in her handling of our case.
[My lawyer] explained all the legal terms in language I could understand – she was very easy to talk to.
Cameron, Munno Para
I felt confident knowing my matter was in good hands. Very professional!
Shravan, Christie Downs
Initial phone call was fantastic and the role of an executor was fully explained.
Penny, Henley Beach
The service I received was efficient and promptly finalised. The solicitor clearly explained the details and I was happy with how easy it was.
Dale, Fairview Park
[My lawyer] was exactly the lawyer I needed in a serious matter. The outcome was as predicted which was a fantastic result. I received prompt professional and personal service at all times. Capable and supportive in a very stressful period.
Jason, Munno Para West
I had any of my concerns answered to my satisfaction and understanding.
Valda, Ingle Farm
[My lawyer] is an excellent professional lawyer who assisted in achieving a great positive outcome/result. I sincerely thank you and your great staff for your assistance and guidance throughout my claim. Would highly recommend [my lawyer], staff and Websters Lawyers. Kept fully informed and guided, professionally throughout the matter.
Our work was dealt with very efficiently and speedily. Our lawyer was very professional, at the same time as being approachable. Communication was great.
My experience with Websters Lawyers was far beyond what I expected. From the moment I spoke to [my lawyer] she made me feel very comfortable and eased my stress. In my case I had a court appearance the day before we were scheduled to fly to Spain, Considering my first appointment with her was only 2 weeks before the court hearing, she was able to obtain the police statement and thoroughly work on my case within that limited time frame. She was very knowledgeable, understanding and confident which greatly relieved so much pressure from me and my family. At court, she explained everything thoroughly and advised me of all the possible outcomes. Price, service and result, very highly recommended. Thank you Websters Lawyers.
Rafael, Davoren Park
I have high expectations and they were met. Websters service was swift, courteous, professional and met the agreed budget. I will recommend Websters to my family, friends and colleagues. Thank you.
I would recommend Websters Lawyers, especially for [my lawyer's] dedication and exemplary attitude and advice. She is the epitome of a good lawyer. The service was impeccable.
Pamela, West Lakes
[My lawyer] was very professional and I was made comfortable to understand.
I was very pleased with the end result and how well [my lawyer] conducted herself.
Jesse, Morphett Vale
[My lawyer] has been very prompt , reliable and provided a high level of communication.
My experience at Websters was very positive. The stress was taken from me and I could not be happier with the outcome. [My lawyer] at Websters was professional, personable, available and caring. Thank you for making the experience stress free.
Magda, Holden Hill
Found my lawyer upfront and reliable – I would highly recommend Websters Lawyers.
Lee, Evanston Park
Top bunch of solicitors and admin staff. Very friendly and to the point service.
Bradley, Hallett Cove
Websters Lawyers were very professional in their service, I would be happy to recommend them.
Carole, Tea Tree Gully
We would not hesitate in recommending Websters for any legal matter. They are professional and courteous at all times and call back when they say they will.
David and Dianne, Lockleys